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New Member
Posts: 2
Registered: ‎08-28-2019

Item I ordered stuck “In Progress”

I pre ordered the new 4K Steelbook Blu-Ray of It (2017) on August 18th, and received an email confirming my order and everything.
On August 25th, I received an email letting me know that the release date of the item had been changed to Tuesday, August 27th. So I was expecting to receive it soon after.
It’s Wednesday, the 28th and I’m concerned because my order is claiming that it’s “In Progress”, but insists that it will arrive by Friday, the 30th of August.
I’ve heard many bad stories of items getting stuck in “In Progress” limbo, and am hoping that this won’t be the case, as I’m hoping to watch the ordered product with my family before next Thursday.
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New Member
Posts: 1
Registered: ‎08-29-2019

Re: Item I ordered stuck “In Progress”

I also have an item that I am concerned about. It has been stuck on "In Progress," despite the fact that I have already been charged.
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New Member
Posts: 2
Registered: ‎08-28-2019

Re: Item I ordered stuck “In Progress”

Yeah, they charged me for mine as well already. Plus shipping and everything...
It’s still claiming I’ll receive it tomorrow...
I’m not convinced...
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Posts: 764
Topics: 34
Kudos: 213
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Registered: ‎11-30-2015

Re: Item I ordered stuck “In Progress”

Hello, Eldlynch and A7207,

Thanks for joining the conversation, here on the Best Buy Forums!

 

I know that when I order something online, I always hope to receive it as soon as possible. Sometimes, it may take a little bit of time for an order to process through. I apologize for any unexpected delays with your orders. Hopefully, they have both been shipped or prepared for store pickup, but if this is something at you are still needing assistance with, you're welcome to send me a Private Message with your full name, email address, and phone number. You can find a link to send a Private Message in my signature. I'm happy to look into your orders and see if there's anything unusual going on.

Regards,

Fey|Social Media Specialist | Best Buy® Corporate
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