04-09-2020 07:18 PM
I placed an order for an Oculus Quest about 4 weeks ago using Apple Pay with delivery expected around 2 weeks later. Covid19 obviously delayed things a bit. Now I got an email that my payment was declined and I needed to update it.
I could not update via the website and so I called BestBuy.
The first rep tried to update my payment to a credit card but it did not go through because of an authorization issue -- I called the bank and they did not see any sort of authorization request or attempt.
I called back to BestBuy and the next rep also tried to update my card but told me that if people use Apple Pay they cannot update the card and so I have to cancel my order and reorder it. The rep told me they had the item in stock now too.
I explained that If I did that I wouldn't get the product I wanted because I had to wait in line all over again for it. I asked to speak to a supervisor. I was left onhold fro about 10 minutes and the same rep came back without a supervisor telling me the same spiel. I asked for the supervisor again. I then got hung up on.
How am I suppose to update my payment and not wait in line for the thing I already waited for? How am I suppose to satify this issue when I get hung up on by customer service?
Solved! Go to Solution.
04-09-2020 07:59 PM
04-09-2020 09:50 PM
That is heart breaking to have waited for something for so long and to lose out on it because of BB technical limitations.
I don't see why I will do business with BB in the future.