Add Product

Search Results:

Reply
Highlighted
New Member
Posts: 2
Registered: ‎08-30-2019

International order being cancelled, tried using TX billing address

anyone at support able to assist with this urgently? (trying to make use of the holiday sales)

 

Im trying to purchase an Apple product using an international credit card, and pickup in store. However a few minutes after placing the order the order gets cancelled without reason.

I checked with Amex and the transaction is approved so this is on best buy

 

 

Thanks

Highlighted
New Member
Posts: 2
Registered: ‎08-30-2019

Re: International order being cancelled, tried using TX billing address

I did use the Kempwood billing address on the order

I have also added this billing address to my credit card temporarily 

Highlighted
Posts: 7,138
Topics: 115
Kudos: 547
Solutions: 393
Registered: ‎12-23-2016

Re: International order being cancelled, tried using TX billing address

Hello, ScottBarrow,

 

Welcome to the Best Buy Community forums.Thanks for reaching out, and for your patience in a waiting a response. 

 

It sounds like you've already reviewed our practices for international orders, but are still having issues. Please send me a private message through the link in my signature. If you include your name, email address, phone number, and the most recently cancelled order number, I can review the order for you.

 

Hopefully I can provide some troubleshooting steps to help you get that order in.

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!