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Posts: 1
Registered: ‎09-30-2019

In-store order not showing on BestBuy.com purchase history...

I have a print out of my order that I was provided from the store but there is nothing in my account showing the purchase for the stereo OR anything in the service center history after having had the installation done. I thought maybe I had two accounts but the email is the customer info is the same on the print out and in my account EXCEPT the first name seems to be using my initials rather than my full name. Tried to find a chat support but it says it's not available..

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Registered: ‎10-19-2017

Re: In-store order not showing on BestBuy.com purchase history...

Hello, pjj2389,

 

Welcome to the forums!

 

I appreciate you reaching out to us regarding your purchase history. I would be reaching out to someone, if this were happening to me. I am happy to look into this for you.

 

It seems you may have multiple accounts linked to e-mail or other contact information. Let’s get this taken care of for you. Please, send me a private message with the Customer Service PIN off the receipt, full name, phone number, e-mail address, and the correct address that should be on your account. To send it, click on the blue button next to my signature. I look forward to your message.

 

Kind regards,

Deysha|Social Media Specialist | Best Buy® Corporate
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