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Posts: 1
Registered: ‎08-12-2019

ITunes Gift email delivery issue

Hello BB Customer Services,

I ordered:
Apple - $50 App Store & iTunes Gift Card [E-mail delivery]
And it says on my account:
Ready to Redeem
We've emailed you instructions to redeem your item.
I have checked my email multiple times and even refreshed the mail and checked the junk/spam folder. I still have not received it. I would appreciate it if you would be able to assist me and maybe send it again to my email address.

Posts: 4,219
Topics: 95
Kudos: 248
Solutions: 210
Registered: ‎08-21-2017

Re: ITunes Gift email delivery issue

Hi there, Up2,


Thanks for stopping by our community forums and letting us know about your order. I'm a bit fan of having a gift card hanging out on my Apple account in case I catch something that catches my eye. I would be happy to check on this for you to see exactly what's going on. Since you've been unable to locate this in your junk or spam folder I'd like to deeper look. Can you please send me a private message with your:


Full name

Email address

Phone number

Order number


You can send me a private message by clicking the blue button at the bottom of my post. I look forward to hearing back from you!

AndrewB|Social Media Specialist | Best Buy® Corporate
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