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Posts: 1
Registered: ‎10-09-2017

I wrote an incorrect address.

[ Edited ]

When I realized It was past address, My order is prepared.

So I can't change my new adress.

Could you change my new adress or cancel it ?


My Order Number:{removed per forum guidelines}

New address : {removed per forum guidelines}

Posts: 3,151
Topics: 23
Kudos: 328
Solutions: 185
Registered: ‎11-29-2016

Re: I wrote an incorrect address.

Hello clearshine,


Thank you for visiting our forums, and I appreciate you taking the time to reach out to us for assistance. Realizing your order is going to be sent to an address different than what you’ve intended to ship it to can certainly be a frustrating experience. I’m sorry to hear there’s been a mix-up with your order, but I’ll be happy to see what we can do to resolve the issue.


In order to discuss this order with you further, I’ll need you to verify a few pieces of information for me. If you could send me a private message with the following:


  • Your full name

  • Your phone number

  • Your email address

This should be enough information for me to investigate this further. To send me a private message, you’ll want to use the blue “Private Message” button in my signature.


Hope to hear from you soon,

SeanM|Social Media Specialist | Best Buy® Corporate
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