02-27-2019 02:04 PM
02-27-2019 04:26 PM
Welcome to Best Buy's online community. I consider myself an informed customer, as soon as the order ships I like to sign up for alerts that keep me updated on the delivery process. When a product doesn't arrive during its intended time-frame, I begin to further investigate with the shipper. I can understand that you have questions on a recent scan and no updates on an order. Best Buy does like to give the opportunity for the shipping provider to resolve the issue as long as it doesn't exceed the estimated delivery date.
I will be happy to review your order and the shipping status to see how I can help. To do so, I will need some additional information from your order. Please send me a private message with your name, order number, email address, and phone number. Simply log onto the forum and select the option found after my signature.