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Posts: 1
Registered: ‎10-08-2017

I never received my package.

Hi,

 

According to the tracking number, my package says it was delivered but I never received it. I looked in my mailbox and my front door but I haven't seen it. I've also asked my neighbors and they said they haven't received a package for me. What actions do I take to resolve this issue?

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Posts: 3,210
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Registered: ‎08-21-2017

Re: I never received my package.

Hi there KeoBulosanJr.-

 

Thank you for registering to our Forums and reaching out to us regarding your order. It's definitely frustrating when your order is marked as delivered and you can't find it anywhere. I've had that happen to me before and I tore up my front yard looking for it. I'm happy to help take a look in to this issue for you. 

 

I was able to use the email address associated with your Forum account I was able to find your order. I have some further questions for you that I'll be sending to you via private messages. To check your private messages, please log in to your Forum account and click the orange envelope in the top right corner. 

 

I look forward to working with you to see what options are available.

AndrewB|Social Media Specialist | Best Buy® Corporate
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