10-07-2017 12:47 AM
I have got a message that my card has been fraudulent block from I paid for the order.
However the payment was succeed even the process has been cancelled that I order.
I was try to change my payment method that use other visa / master card.
Because the message showed me that try to other payment method so I tried.
Why the order has been cancelled and what is the awaiting authorization means?
How long should I wait for the process?
If I try to buy something then will I get the same situation again?
10-07-2017 04:54 PM
Thank you for registering to our Best Buy Forums and letting us know about the issues you've been having with your order. I am sorry to hear that your order was cancelled. It's always frustrating when an order gets cancelled but you're not sure why. I am happy to help you take a look in to this for you.
An authorization is a charge that it put on your account when you make a purchase to ensure that the funds are available. Awaiting authorization means the system is waiting to make that charge. It looks like your order was cancelled because the payment failed. I would recommend creating another order with a different form of payment.
Please let me know if you have any further questions, I am happy to help.