Add Product

Search Results:

New Member
Posts: 1
Registered: ‎10-07-2017

I have 2 questions about the payment

I have got a message that my card has been fraudulent block from I paid for the order.

However the payment was succeed even the process has been cancelled that I order. 

I was try to change my payment method that use other visa / master card.

Because the message showed me that try to other payment method so I tried. 

Why the order has been cancelled and what is the awaiting authorization means? 


How long should I wait for the process? 

If I try to buy something then will I get the same situation again?

Posts: 3,210
Topics: 50
Kudos: 230
Solutions: 172
Registered: ‎08-21-2017

Re: I have 2 questions about the payment

Hello KawaiiYODA-


Thank you for registering to our Best Buy Forums and letting us know about the issues you've been having with your order. I am sorry to hear that your order was cancelled. It's always frustrating when an order gets cancelled but you're not sure why. I am happy to help you take a look in to this for you. 


An authorization is a charge that it put on your account when you make a purchase to ensure that the funds are available. Awaiting authorization means the system is waiting to make that charge. It looks like your order was cancelled because the payment failed. I would recommend creating another order with a different form of payment.


Please let me know if you have any further questions, I am happy to help.

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!