Add Product

Search Results:

New Member
Posts: 2
Registered: ‎08-27-2019

Help With Cancelling Order Not Shipped Since Dec 26. 2019

I ordered an item that has yet to be shipped. I would like to cancel item. Went in store and they're unable to cancel because the status that it is in.  Is there a way to cancel item and get money back?

Posts: 4,534
Topics: 134
Kudos: 307
Solutions: 216
Registered: ‎08-21-2017

Re: Help With Cancelling Order Not Shipped Since Dec 26. 2019

Hello, nvlobos,


Welcome back to our community forums. I'm the type of person that checks my shipping status constantly so I can understand your concern to see no updates for such a long time. We are typically only able to cancel an order within 30 minutes of it being placed but I would be happy to see how we can best assist you with this. I will need a few more details to see what options are available. Can you please send me a private message with your:


Full name

Email address

Phone number

Order number


You can send me a private message by clicking the button at the bottom of this post across from my name. I look forward to hearing back from you.

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!