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Posts: 1
Registered: ‎01-14-2020

Had to cancel TV order

ordered an open box and paid for it in end Dec 2019.  I said I would pick up on 3rd.  However, when I took my car, it was too small.  BB offerred to ship it.  So far so good.  However, my delivery date was now 11th.  On 11th morning, when I inquired about delivery, I was told that my order was cancelled as there was a problem internally.  No intimation.  The central customer support could not help.  The store could not give me a timeline to sort it out.  I had already waited 13 days after payment, and order was cancelled, there was no intimation or refund till then.  I requested a refund and bought the same model elsewhere.  Dissapointed on the whole process of cancellation and refund, and lack of any information till I called.

Posts: 524
Topics: 30
Kudos: 150
Solutions: 25
Registered: ‎10-03-2017

Re: Had to cancel TV order

Hi, rvenky,


Thanks for taking the time to share your experience with us here on the Forums! 


We always hope that we are able to get you your product in the way that suits you best, and I'm terribly sorry for the troubles that you've faced with your order for your open-box TV that you'd purchased. Generally, refunds take 5-7 business days to process, but can take up to one billing cycle depending on your bank. If this still has not posted back to your account by that time frame, we'd be happy to investigate further into that with you.


I know that you hadn't been notified of any cancellation of your order, which is strange, so I'd be more than happy to provide any information I'm able to about what had happened and what we can do to move forward. If you'd like, please feel free to send me a Private Message with your full name, email address, phone number and order number. To send me a Private Message, just click on the blue button next to my name in my signature. 


All the best,

Cameron|Social Media Specialist | Best Buy® Corporate
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