09-06-2019 08:41 AM
A bit of back-story: I am loosing my current service on September 10th. I need a phone for my job for both communication and different forms of 2FA.
On August 19th, I pre-orded the Note 10+ in aura glow for Verizon. I did this for 2 reasons: Receiving the $150 credit form Samsung as well as a free S10+ through verizon's promotion. I chose in-store pick-up and the was told it would be ready on August 30th. On August 30th, my order status when to "processing." I went to the store, since the last time I used the in-store pick-up, the status was not accurate. When I got to the store, I was told that my phone had not yet arrived and they could not give me any answers. I was also informed that the verizson BOGO pormo would end on 09/03 and I was unable to take advantage of the promotion until my phone arrived. The only option for me to ensure I could receive the BOGO would be to cancel my order and start over, with no guarantee I would receive my device before 09/10/19. Not worth the risk - my job is reliant on my having a phone.
on 09/03/19, I checked the Best Buy Website and they were offering 2-day shipping on the device, as well as stating that thephone would be in-stock in my store on 09/07/19. I went to the store on 09/03/19 to check if my phone and arrived, and it has not. They provided me the same story of not knowing anything and that it was not their fault. I was also told that they BOGO event for Verizon ended and there was nothing they could do. I was told that if I started the process today (09/03/19) they could have the phone as soon as 09/05/19. They implied that they are getting a shipment for 09/05/19.
Today, 09/05/19, I checked the Best Buy Website, and it was advertising next day delivery as well as an in-store date of 09/10/19. I called in. I was told that they did not receive any of the devices. I was also told again that they have no way of knowing if I would receive my phone before 09/10/19. I was also told they had no way of knowing if I would receive my phone before 09/20/19, the date when The Samsung promotion ends.
I want an honest answer. It blows my mind that Best Buy, a gigantic national electronics retailer, has no way of knowing if they're getting a product from one of the world's largest manufacturer of electronics. This is not a dead drop for drugs. These are $1,000+ consumer electronics. I have already lost out on the BOGO, so that's $950 that I'll never see. I'm in danger of not having a device for my job. I may not get the $150 Samsung promotion. I just want to know when will I receive a device that I pre-ordered nearly three weeks ago for a missed delivery date of a week ago?
09-10-2019 10:50 AM
Welcome to our online community, and thank you for connecting with us on the Best Buy Forums. We enjoy hearing from our customers, although this is not the type of circumstance we'd hope for. The Samsung Galaxy Note10 series has been quite popular, and I’m sure you’re anxious to receive yours. Having a phone available for personal use is important, but when you rely on the technology for your business, that’s more of a critical necessity. I’m sorry to learn of the delay you’re experiencing. Our goal is to get products to our customers on the expected dates, but there are factors that could prevent that from happening, despite all efforts.
As it stands, we are working to fulfill all outstanding orders as quickly as possible. I realize you are requesting a more specific date, and I wish we could provide that insight. You will be notified via email as your order progresses, which will hopefully be very soon. If we can help by verifying the current-status of your order, you’re always invited to connect with us privately, where we can collect the required information to access your purchase history.
09-10-2019 01:41 PM
You actually just gave me the same answer I was complaning about receiving. Ya got chutzpah, I'll give you that.
Actually, I picked up my phone on Friday. I was told when I picked it up that there was nothing they could do for the BOGO, and "sorry for the incovience." I was also told that there was no way for me to transfer a number from an exisiting verizon account onto the new device. I was previously told this could be done once I had the device in-hand and the other accoutn was paid current, which it was.
I left and went directly to the pivately owned Verizon retailer where I purchase my last phone (S8+ on launch day), where I was told a few upsetting things:
1) They had no store stock or the color I wanted, but all of their pre-orders arrived when expected. New orders had a 2-3 day turn time.
2) I would have been able to use the BOGO promotion even though it was a new account. I was told that teh whole point of the promotion is to acctract new customers, and that the employees at Best Buy either did not know how to do it or did not want to.
3) They were able to tranfser my number in literally a matter of 3 minutes. No joke, 3 minutes. Best Buy said there was absolutly no way it could be done.
I'm over it. Because of the poor knowledge and/or training of the mobile guys at #1267, I missed out on what is essentially $950. Shame on me for thinking one of the nation's largest electronic retailers could provide me with the service I'd gotten before from a small locally-owned retailer.
Honestly, unless Best Buy is going to give me the BOGO, I don't want to hear anything esle.
10-01-2019 08:33 AM
As I thought.
Thank you Best Buy, and I hope anyhone else who finds this will keep it in Mind when attempting to pre-order with Best Buy.
Go literallly anywhere else and you can get the experience you want and deserve.