BestBuy.com

[Deysha-BBY Social Media Specialist]

Thank you for the update, YSOSRZ19! I understand where you’re coming from. Your store is working to get more inventory from Samsung, who is experiencing some delays. You should receive an e-mail as soon as it’s ready for pickup. Let us know if you have any other questions. Thank you for your time and patience.

Sincerely,

[scorpio6587]

It is the same frustration for me, too. They should just be open and honest with their customers about how long the delay in their supply chain will be. Both Best Buy and Samsung.

[scorpio6587]

You obviously did not answer the question. Giving a patronizing non-answer does not help build good will with your customers.

[YSOSRZ19]

The biggest issue is this phone took a major flop in April with all of the beta test issues. It proved disastrous for their pr department and definitely impacted their reputation. I took a risk, because I believe in Samsung. However Best Buy really needs to get it together the biggest issue is supply and while I don't buy into the its price point being a prohibitive factor. It does have alot of interest. Just frustrating that Best Buy doesn't have answers. They are failing.

[Cheatcodes12]

Hey there, u ordered on Oct 20, have you received it yet? Or received any update or pick up dates yet?

[Cheatcodes12]

Actually have either of you received it yet or any updates?

[scorpio6587]

No. Nothing. My order still says simply "in progress".

[Cheatcodes12]

Ok, i bought 2 on ebay just now and the person sent me both receipts, the black he ordered on Oct 15 and received it oct25. And the silver he back ordered Oct 18 and received on Oct 28. He's from New Jersey, but thought I'd share that info that it took him 10days both times. Thanks for the response.

[YSOSRZ19]

Agh I ordered mid October but nothing yet. No notifications no updates just round n round with Best Buy. It's the unlocked version. Not sure if that has anything to do with it...

[scorpio6587]

It is encouraging to hear that someone somewhere was able to get them in 10 days, so thank you for that.  Mine was also the unlocked version.