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Member
Posts: 11
Registered: ‎10-19-2019

Galaxy Fold In Progress

I ordered a Samsung Galaxy Fold last week and it is still "In Progress". I know it's in high demand but figured I'd see if anyone had a clue how long the wait might be? Best Buy just says they dont know. No date in sight. I read horror stories about folks getting there orders weeks later.
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Posts: 351
Topics: 8
Kudos: 62
Solutions: 18
Registered: ‎11-23-2018

Re: Galaxy Fold In Progress

Hi, YSOSRZ19,

 

Thanks for taking the time to create a profile here on the Best Buy Forums. Welcome to this awesome community. Please take some time to explore all we have to offer here!

 

You should receive any updates on your order via email, and you should see them when logged in to your account on BestBuy.com. If you want me to take a look for you I’d be happy to do so. To get started, please send me a private message by clicking on the blue button in my signature below. Please provide your full name, email, phone number, and order number there so I can access the order.

 

Kindly,

Quinton|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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Member
Posts: 11
Registered: ‎10-19-2019

Re: Galaxy Fold In Progress

Quinton replied with...

Thanks for getting all of that over to me. From what I can see, we are currently awaiting inventory from Samsung to fulfill your order as well as others. At this time, I do not see a more updates estimated date of delivery for your item, but I would recommend keeping an eye on your email, and well as on your order progress on BestBuy.com.
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Member
Posts: 14
Registered: ‎10-24-2019

Re: Galaxy Fold In Progress

I am in the same situation.  When does Best Buy expect to receive delivery of more Galaxy Folds from Samsung?  I ordered mine on October 20th.

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Member
Posts: 14
Registered: ‎10-24-2019

Re: Galaxy Fold In Progress

I am in the same situation. When does Best Buy expect to receive delivery of more Galaxy Folds from Samsung? I ordered mine on October 20th.
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Member
Posts: 11
Registered: ‎10-19-2019

Re: Galaxy Fold In Progress

Still waiting purchased on October 14th. No one seems to have an answer. I wish I could get a basic estimate 2 weeks 1 month etc.
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Member
Posts: 14
Registered: ‎10-24-2019

Re: Galaxy Fold In Progress

Thank you for the reply. I called customer service, and a lady said they expect new shipments every week, but that didn't sound very convincing. Considering how long you have already been waiting, it doesn't seem to add up.
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Member
Posts: 11
Registered: ‎10-19-2019

Re: Galaxy Fold In Progress

I agree. I think that they are trying, but dont really know. My local store gets shipments every Tuesday and Thursday. But I would assume this originates from a distribution center and that is what I'm interested in. The problem is if the Galaxy Fold 2 comes out and its apparent it's an improvement... specs, not a clam... I may just cancel my order.
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Member
Posts: 11
Registered: ‎10-19-2019

Re: Galaxy Fold In Progress

Still waiting....
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Member
Posts: 11
Registered: ‎10-19-2019

Re: Galaxy Fold In Progress

Went into the store today only to be told again. No clue when it will arrive. This is incredibly frustrating.