09-25-2019 06:40 PM
I had a person fraudulently use my Bestbuy account after he changed the password. He then proceeded to use my credit card. I've taken care of that the best I can for now, the cc part. But I tried to log in to my Bestbuy account to gain access to my Geek Squad warranty. One has to make an appt online and I can't. It goes to a different email. likely the person who stole my information to begin with.
I'd like to gain access to the account again. It is mine. I think that there needs to be a little more password protection through stores. I wish they would have something that says, "Are you sure you want to change the email on your account?" It would be best to require ID once the person goes in, and that didn't happen. In this case, since I spoke to a person at Bestbuy who always checks ID, either the employee didn't do his/her job or forgot; or it's possible that an alternate name was put onto my account or additional person was added for pickup. It's a glitch in the system that could lead to a lot of loss for customers. I hope Bestbuy resolves this. Hacking and/or password violations happen a lot. Why not make the person jump through some hoops to ensure security.
I need help to get into my account.
Thanks in advance!
09-29-2019 12:42 PM
Hello there, Cirra!
Welcome to the Best Buy Support Forums!
Having trouble getting access to your own account isn't fun, and having fraudulent activity pop up on your account is definitely concerning. While I understand that you have since taken care of this fraudulent activity that had occurred in the past, I can definitely understand your interest in regaining access to your online My Best Buy account at this time.
This being said, I do see that you've sent us a private message on here, and I have just recently responded to your message. Please refer there for additional information, as I would be happy to continue assisting you and seeing what may be possible here!
09-30-2019 05:28 PM
Thanks for removing the other emails on the account. That was confusing, but I knew what everyone of those was. I have screenshots of the email address before and after (likely during) the change. I would like to show this to Bestbuy. I think they need to have the main account holder verify with ID if they change email for in-store pickup. So basically, that would mean no assigning another person to pick up until that verification is done. I'd prefer that one to be in person myself, but I suppose there might be a way to do it electronically. We have to answer all sorts of odd ball questions to gain access to things at times--old addresses, etc. But this could happen to anyone and likely does on a daily basis. I haopened to catch it but enough damage was done to me from it.
Is there a way I can share my screenshots with you so you can see my point regardless of whether Best Buy wants to change procedures or not. I will just l likely stop online ordering and use in-store or not have an online account. My kid said one could check out as a guest. Perhaps that's best.
Thanks so much,
10-02-2019 05:29 PM
Hello again, Cirra!
Thanks for posting with us again on here!
While I understand how you feel about this experience, and we welcome your feedback, it does sound like in this past experience you mentioned, that someone may have had access to your My Best Buy account, which could explain how they were able to make changes to your account, such as updating your email address. As for having someone other than you pick an order, this is something that is set up during order placement. This is something that you enter yourself, so while I see where you're going here, this is not something that we would typically require ID or additional verification, as you are logged into your own account, and you are the one who would be placing the order.
This being said, I'd be happy to discuss this further with your, and take a look at any screenshots you can share with us. I will be reaching out to you again via private message so that I can gather more information and so we can discuss this privately.