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Posts: 1
Registered: ‎09-02-2019

Forced to Reset Password 100000x

Everytime i attempt to login to my account it says my password is inccorect, i re-enter the same password and it takes me to a screen where i am forced to reset it. I changed the password, clicked on my best buy credit card and it asked me to login again. I type the password i just changed it to and it says its wrong AGAIN and asks me to change it AGAIN. Each time i change my password my saved debit card, best buy credit card, and my linked google account all get removed from my account.. getting tired of this continuous loop.


Yes, i have already cleared my cache, change my password off of VPN, allowed ads, removed add-ons and i have tried all of those things with every single browser on my computer.

Posts: 403
Topics: 32
Kudos: 58
Solutions: 19
Registered: ‎07-23-2018

Re: Forced to Reset Password 100000x

Hello, lutzowrs,


I hope you are enjoying the day so far! Thanks for reaching out to us here on the Best Buy Forums. With online shipping being so incredibly popular, we certainly want to do all we can to make that experience as easy as possible for our customers. Being stuck in a password reset loop would not be an experience I’d want when trying to make a purchase, and I’m sure it’s no different for you. I’m sorry that’s something you’ve been dealing with, and I’m glad you’ve taken the time to let us know!


It sounds like you’ve taken the basic steps we would generally suggest, in effort to get this resolved on your own. Now that some of the possible issues have been eliminated, we’d like to gather some information to determine what the next steps may be. If you still need assistance, please send a private message with your full name, email address, and telephone number. Be sure to do this privately, so your information will remain secure on our site. Just select the darker blue box next to my name below to get started.



Sarah|Social Media Specialist | Best Buy® Corporate
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