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New Member
Posts: 4
Registered: ‎01-10-2020
Accepted Solution

Failed Authorization and now 6 ecards show no balance

I got 10 $30.00 egift cards and tried buying a printer online. I placed the order and then a few minutes later I get an email saying I needed to update my information. I looked into it and see 4 of the egift cards applied and 1 failed and the other 5 were still waiting authorization. I tried calling the number and have left several messages, tried emailing with no response yet and tried a different number that doesn't go through. They finally cancelled my order and 4 of the egift cards have their $30.00 balance back, but the other 6 still show $0.00.

 

This is very fustrating that I do not get any phone calls back and I cannot use these cards. This sounds like a very common occurance with these. I am worried now that once this gets resolved, the printer will no longer be on sale and it will cost me an additional $50.00 to get it.

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Valued Contributor
Posts: 1,431
Registered: ‎02-07-2011

Re: Failed Authorization and now 6 ecards show no balance

The fastest way is to call them and wait your turn. They dont have an email so not sure who your emailing. Seems like there us also a limit on the number of gift cards you can use at once to prevent fraud, but that may have changed.
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New Member
Posts: 4
Registered: ‎01-10-2020

Re: Failed Authorization and now 6 ecards show no balance

Need Help?

Physical Gift Cards - Call 1-888-716-7994

E-Gift Cards - Call 1-866-308-6166 or email bestbuygiftcardsupport@cashstar.com

 

I originally called the 855-820-0485 number and followed the prompts which lead to a recording that "they are there 7:00 AM - 7:00 PM EST and if you are hearing this during those hours, leave name and number and agent will return your call."

 

I left multiple messages and have yet to hear anything back for a couple of days now.

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Valued Contributor
Posts: 1,431
Registered: ‎02-07-2011

Re: Failed Authorization and now 6 ecards show no balance

Customer Care at 1-888-BEST-BUY (1-888-237-8289).

The cash star numbers are if one wasnt activated. If it's a bestbuy.com issue call the above number.
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New Member
Posts: 4
Registered: ‎01-10-2020

Re: Failed Authorization and now 6 ecards show no balance

I did and they said because it is an egift card to call the 855-820-0485 number. I will try them both again since the one should be opening up in 10 minutes and hopefully I am one of the first callers, doubt I will get through though. then I will try the original 888 number you posted.

 

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Posts: 3,848
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Solutions: 236
Registered: ‎11-29-2016

Re: Failed Authorization and now 6 ecards show no balance

Good evening, KarlV,

 

Welcome to our forums!  I know whenever an order of mine is cancelled, I’m hopeful my funds will be available to me as soon as possible, so I can certainly understand your frustration with this delay.  You’ve certainly come to the right place for assistance, and I’ll be happy to look into this matter further.

 

I see you’ve sent a colleague of mine some additional information regarding your order via private message, so I’ll be replying there shortly.  To read my message, you’ll want to be logged into your Support Forum account, and click on the orange envelope in the upper right-hand corner of your screen.

 

Speak to you shortly,

SeanM|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎01-10-2020

Re: Failed Authorization and now 6 ecards show no balance

Sean,

Thanks for checking into this and following up with them. The all just worked!

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Posts: 3,848
Topics: 35
Kudos: 368
Solutions: 236
Registered: ‎11-29-2016

Re: Failed Authorization and now 6 ecards show no balance

Good morning, KarlV,

 

It’s been my pleasure to help!  I’m glad we were able to get everything sorted out, and you were finally able to use those gift cards.

 

If you ever run into any other issues with your Best Buy purchases in the future, you know where to find me.

 

All the best,

SeanM|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!