09-12-2019 03:01 PM
09-15-2019 03:29 PM
Welcome to the Best Buy Forums. It is always nice to hear from our customers, although I certainly wish we were meeting under a more pleasant circumstance. The new Samsung Galaxy Note10 models have been extremely popular, and I’m sure you are anxious to receive yours, especially if one of the phones on your account is not functional.
Our teams are working with the manufacturer to get all outstanding orders fulfilled as quickly as possible. It is always our goal to get pre-orders fulfilled on or around release date, but there are factors beyond our control that may prevent that from happening. It sounds like the Blue Shirts at your local store have offered to cancel your existing order, in effort to get the phones to you sooner. With the amazing incentives that were offered when you purchased, it stands to reason that you’d want to keep those. As it stands, we’d need to continue to wait for your order to be fulfilled.
We appreciate your patience in the meantime.