Add Product

Search Results:

New Member
Posts: 1
Registered: ‎01-20-2020
Accepted Solution

Entered the wrong email when ordering

I preordered a video game and made an account for the order. I made a dumb decision and signed out of my account after I was done. I decided to check the email order conformation but I got nothing. I tried to sign in again to check what was wrong but it would not let me and when I tried to recover the password it said my email was not associated with an account. I guess I put the wrong email. I need help getting into my account.
Posts: 6,846
Topics: 109
Kudos: 571
Solutions: 380
Registered: ‎12-23-2016

Re: Entered the wrong email when ordering

Hi, Jes146,


Thanks for joining the Best Buy Community forums. I've definitely done that in the past, and it's a huge pain. I'd be happy to look into this to see if we can help you get access to your account and provide that order number.


I'll need your name, email address, phone number, and billing address. if you have the wrong email, or what you think it may be, that'll help as well. Finally, I'll also need to know what you bought.


Please send that to me through a private message by using the link in my signature below this post. That way your personal information won't be posted in pubic.



Kyle R|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!