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Posts: 1
Registered: ‎01-12-2020

Each and every online order cancelled

Every order in the last moth I’ve placed online is cancelled with vague emails stating they could not verify identity or simply we experienced problems processing your order. No problem buying in store if item in stock. Yesterday tried to order in store out of stock item. Ran card with ship to home and 15 minutes later received email stating order was cancelled. After numerous emails Phone calls. Online questions I realize no one has a clue. Citibank blames Best Buy. Best Buy blames citi bank and in store agents simply say I don’t know how to help you sorry
Posts: 252
Topics: 12
Kudos: 27
Solutions: 11
Registered: ‎02-08-2019

Re: Each and every online order cancelled

Hi there, Robmontana14.


Thanks for reaching out to us today to notify us of your order cancellation issue. Though we wish it were for a better experience than what you’re currently facing, we are glad that you’ve chosen to register as a new user to our Community Forums to get the help that you need.

I noticed that you’ve also directly contacted one of my colleagues, so we’d like to ask for some personal information, and also continue our conversation from that area.


We look forward to assisting you soon!


Wesley|Social Media Specialist | Best Buy® Corporate
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