10-02-2019 06:13 PM
Hi there, ariealus,
Best Buy gift cards are an excellent purchase and we're sure that you're excited to receive one.
You've got the right idea checking out your Spam folders, please be sure to check any additional folders such as a "Promotional" folder as sometimes our emails can be filtered. That said, Best Buy E-Gift Cards can take slightly longer than two hours to arrive. In some cases, it may be closer to 24 hours.
I do see that you posted with us a couple days ago. If you are still in need of assistance with this, please check out our dedicated Best Buy E-Gift Card Support here.