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Posts: 1
Registered: ‎01-12-2020

Double charge on my debit card

I’ve bought an ipad on-line yesterday and was double charged for it. I will need the money within the next two days!! How to proceed??
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Posts: 3,835
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Registered: ‎11-29-2016

Re: Double charge on my debit card

Good morning, danielbrito1,

 

Welcome to our forums, and thank you for connecting with us for assistance.  This certainly doesn’t sound like the experience we hope to provide our customers when shopping with us, and I can’t say I blame you for being concerned about a duplicate charge you may be seeing on your account.

 

I’d like to look into this matter further, to make sure you’re not being charged more than what you should for your iPad purchased, however, I’ll need a few pieces of additional information from you to do so.  For me to look into this matter further, I’ll ask that you send me a private message with the following information:

 

  • Your first and last name
  • Your phone number
  • Your email address
  • Your order number

 

This should be enough information for me to begin my research.  As you can imagine, we’ll want to keep this information out of the public view of our forums, so be sure to use the blue “Private Message” button in my signature.

 

Looking forward to hearing from you,

SeanM|Social Media Specialist | Best Buy® Corporate
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