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Posts: 1
Registered: ‎09-25-2019

Digital Gift Code still not received — been an hour since confirmed purchase.

Recently purchased an Xbox One X along with a 3 month digital Gold card. I’m aware that usually the code delivery time is instant, but I haven’t received it yet. I’ve checked my spam folder and nothing there. For some reason I had the same issue with Amazon. Help?
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Posts: 130
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Kudos: 15
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Registered: ‎12-04-2018

Re: Digital Gift Code still not received — been an hour since confirmed purchase.

Greetings, Marasenna!

Thank you so much for joining our Community here on the Best Buy Forums. As a gamer myself, I absolutely understand wanting to get these digital codes as quickly as possible and I would be more than happy to take a closer look at your order.

Since posting here on the Forums, has this email been delivered? As you stated, these emails can sometimes end up in Spam, Junk, or Promotional folders by accident.

If for whatever reason this email has not been delivered yet, please send me a Private Message with the following information:

 

  • Your full name
  • Phone number
  • Email address
  • Order number

 

From there, I should be able to start digging a bit deeper. To send me this message, please click the blue "Private Message" button located in my signature below.


All the best,

Michael|Social Media Specialist | Best Buy® Corporate
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