10-07-2017 03:41 PM
I see absolutely NO POINT in purchasing from BestBuy.com. It has been MORE than 4 hours since I attempted a digital download purchase. I still have NOT been able to download my content. Why order from Best Buy when I can purchase on Amazon and get an instaneous download.
I tried to call Customer Service, who claimed there was NOTHING they could do to speed up the process. Are you serious? The machines run the program, not the humans?
I will NOT be purchasing from BestBuy.com again.
10-09-2017 10:22 AM
Hi there AngelaGriffith-
Thank you for taking the time to register to our Forums to let us know about your experience purchasing a digital download. I understand how frustrating it can be when you don't receive a download code when you expect it. I am happy to take a look in to this to see if I can assist you.
It normally takes about an hour to receive your code for a digital download. Sometimes it can take up to 24 hours to process through our system and be sent out. I apologize in the case your code took longer to be sent out. I will make sure to log your feedback here at our Corporate Offices so we can continue to improve our digital download experience.
Please let me know if you did not receive this code or have any further questions, I am happy to help.