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Regular Member
Posts: 26
Registered: ‎05-22-2014

Did not receive refund



I recently canceled a pre-order video game, but unfortunately the promotional item was shipped and I was charged $11.04 for it. When I took it to the store to return it showed that I got $0.00 back since it was a promtional item, but the rep told me contact and you would be able to see that it was returned and credit back the amount I was charged. Please let  me know how I can get my refund. 


Thank you

Posts: 1,217
Topics: 14
Kudos: 118
Solutions: 77
Registered: ‎10-03-2017

Re: Did not receive refund

Hello Jehwoneee,


Thank you for reaching out to us and welcome back to the Best Buy forums. I'm sorry to hear that there may have been a slight hiccup during your pre-order and subsequent cancellation process. We pride ourselves on being a quick and seamless way to shop, so to see this happen is definitely unacceptable. I personally just pre-ordered Star Wars Battlefront II, which also comes with a free item, and I'd be pretty upset if I changed my mind but was still charged for the promotional add-on.


That said, I'd be very happy to help you figure out what happened and how we can get you your refund. However, I do need some bits of information from you in order to dive in and do some research. 


Please send me a private message with the following:
-Full name on the order
-Email address
-Phone number
-Order number


To send me a private message, please log in to your forum account and feel free to press the "Private Message" button located in my signature below. Once I have receive and verified this information, I will be much better suited to hopefully get this all sorted out.


Speak to you soon!



Dave|Social Media Specialist | Best Buy® Corporate
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