08-16-2019 07:56 AM
On July 22, I made an instore purchase of an HP printer. The printer wasn't in stock, so I was promised next day delivery. My credit card was charged for the printer. The printer was not delivered the next day (July 23) and I received an email from Best Buy that the delivery had failed and I was receiving a credit for the payment. By August 11, I still had not received a credit, so I returned to the store to speak with Customer Service. The CSR at first told me they couldn't give me a credit because they didn't know where the printer was, even though I had a copy of the email from Best Buy saying it had not been delivered and I was to receive a credit. After 20 minutes of the CSR and a floor manager messing around with trying to find the printer and give me a credit, they told me a credit had been made and gave me a receipt for the credit. I checked my credit card the next day, but no credit had yet appeared. Today I checked by credit card again and the credit did appear on my card, followed immediately by a new charge for the printer. So now, I have been charged twice for a printer and I never received and only been given 1 credit. So is this incompetence or fraud?
08-17-2019 03:39 PM
Welcome to our community. To my mind, there's nothing worse than ambiguity, especially if it has a monetary value. While refunds may take up to a full billing cycle to appear on your statement, the activity you've described certainly sounds perplexing.
I'd like to look into this for you, but will need some information to begin. If you will please send me a private message that includes the following, I’ll get started:
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I look forward to hearing from you.