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Posts: 1
Registered: ‎08-08-2019

Delivery issue

While I was thrilled with the deal on my new MacBook air and the promise of next day delivery, the delivery was pushed back 2 days and I was told by customer service that there's nothing that can be done and was warned via email that the order might not come in by sat and would be canceled if not, which is very frustrating as I am in need of a laptop asap.
Posts: 2,206
Topics: 91
Kudos: 253
Solutions: 107
Registered: ‎10-19-2017

Re: Delivery issue

Hello, Whitneymorganw,


Thank you for thinking of Best Buy when you decided to purchase a new MacBook Air. Making an investment in a new laptop is a big deal, so we appreciate that you trusted us in this matter. Delays are not what we want for our customers, and we work diligently to ship items as quickly as possible.


It’s been a couple days since you reached out, but are you still needing assistance with this matter? I’ll be delighted to look into what I can do to help going forward. To get started, just send me a private message with your full name, phone number, email address, and order number. Please use the private message option to ensure that your information stays secure.


Thank you,

Kayla|Social Media Specialist | Best Buy® Corporate
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