09-12-2019 03:25 PM
09-15-2019 03:52 PM
We appreciate you reaching out to us here on the Best Buy Forums. That was nice of your brother to purchase you a laptop, especially if you were in desperate need of the device. I can see how the notification of a possible delay would be upsetting, and we’d be happy to look further into the order.
As it sounds like your brother is the original purchaser, we’d actually need to request that he contact us from his personal profile. Our team moderates our Best Buy Forums, Twitter, Facebook, and Instagram social media accounts. If he uses any of those, please ask that he send a private message or DM, and we can verify his information. The order number, along with his full name, email address, and telephone number, would be required. For phone support, our Customer Care team can be reached at, (888) BEST BUY or (888) 237-8289.