09-06-2019 01:45 AM
I recently ordered a pair of apple airpods to be shipped to me and the guaranteed date of delivery was today, Friday Sept 6th. However now late tonight it said that the paclage has been delayed, and I have been given no information as to why, and I am not able to cancel the order. It says that if they can't ship it by October 5th (a whole month from now) then they will finally cancel it, but that is way too long, and I would realy like to get my order as soon as possible or just cancel it and buy airpods in a physcial best buy store or somewhere else. If anyone could help me with this, that would be great, as I was really planning to have the package delivered tomorrow and certainly delivered at least over the weekend.
09-09-2019 06:33 PM
Welcome to the Best Buy Community Forums!
I appreciate you taking the time to write us regarding your order. Online shopping is meant to be convenient and simple. I understand where you’re coming from, as it’s never pleasant to find out an order has been delayed. While we do everything we can to ensure orders are available quickly, sometimes there may be delays due to circumstances beyond our control. I am here to help where I can.
Generally, most orders can be filled within one to four hours, but processing times can vary. I am more than happy to look into this for you. With the information you provided during signup, I am happy to see they have been delivered, although not when you expected it. I hope you are still enjoying your purchase, and if you need further assistance, please do not hesitate to let me know.