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New Member
Posts: 3
Registered: ‎01-11-2020

Delayed package

I ordered a new laptop on 01/06 and was guaranteed the delivery date of 01/10. The status of my package stayed at "In progress" until the day I was supposed to receive it which is when I got an email that my package was delayed. I'd just like to know when to expect my package as the website no longer gives me an estimated delivery date and of like to make sure it's still being processed.
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Posts: 524
Topics: 30
Kudos: 150
Solutions: 25
Registered: ‎10-03-2017

Re: Delayed package

Hey, Siphonic, 

 

Welcome to our Support Forums!

 

I appreciate being able to track my package from start to finish, and delays are never fun to have to go through when waiting for a new item to arrive. I'm happy to help you locate this if it still hasn't arrived to you since you posted with us. 

To get started, what's the current status of your order?

 

Thanks!

Cameron|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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New Member
Posts: 3
Registered: ‎01-11-2020

Re: Delayed package

It's still labeled as delayed and I haven't gotten any updates.
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New Member
Posts: 3
Registered: ‎01-11-2020

Re: Delayed package

Still no updates through email but it seems the money is back in my account?
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Posts: 524
Topics: 30
Kudos: 150
Solutions: 25
Registered: ‎10-03-2017

Re: Delayed package

Hey there, 

 

That's odd that you hadn't received any emails about this process. I'd be happy to verify everything for you so that you don't have to continue wondering. For me to be able to do that, please send me a Private Message with the following info: 

 

  • full name
  • email address
  • phone number
  • order number

 

To send me a Private Message, you can click on the blue button next to my name in my signature. I hope to hear from you soon!

Cameron|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!