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New Member
Posts: 3
Registered: ‎01-12-2020

Delayed order

I placed an order on 12/24/19 and was given a delievery date of 12/30/19. On 12/30/19 I recieved an email that the order is delayed. No new delievery date given just that it may take a month. When I look at the item online it appears I could pick it up in store , I do not want to cancel my order as i got this on promotion and now it is little more than what i ordered. please advise.
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Posts: 7,133
Topics: 115
Kudos: 545
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Registered: ‎12-23-2016

Re: Delayed order

Hi, haytham,

 

Thanks for getting in touch with us on the Best Buy Community forums. That's a long delay, and I'd like to dive in and see if I can get you any additional details on when that package may arrive. We can also see if it is possible to swap it over to store pickup, if that's something that works for you.

 

I'll need your name, email address, phone number, and order number to get started. Because we respect your privacy, please sen it in through a private message by using the link in my signature below this post.

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎01-12-2020

Re: Delayed order

[ Edited ]
Order Number:{Removed per foum guidelines}
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Posts: 7,133
Topics: 115
Kudos: 545
Solutions: 393
Registered: ‎12-23-2016

Re: Delayed order

[ Edited ]

Hi, Haytham,

 

Thank you for getting back to me. Can you please also provide your email address? That should let me review this order for you. Again, please send it along throguh the link in my signature below this post, in order to protect your privacy.

 

Sincerely,

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Highlighted
New Member
Posts: 3
Registered: ‎01-12-2020

Re: Delayed order

[ Edited ]

{removed per forum guidelines}

Highlighted
Posts: 7,133
Topics: 115
Kudos: 545
Solutions: 393
Registered: ‎12-23-2016

Re: Delayed order

Hello, haytham,

 

Thanks for following up.

 

I'll shortly be sending you a private message with an update. You can check that message by logging in to your forum acccount and clicking on the orange envelope in the top right corner of the page.

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!