02-02-2019 01:15 AM
02-02-2019 06:42 PM
This same thing happened to me! I called customer support to try and see what wa going on but they told me it was because the mail carrier UPS was closed due to the weather. I called UPS and they told me that this wasn't true and that Best Buy either lied to me or was misinformed.
02-03-2019 04:18 PM
Hello chels944 and currycoleman!
Thank you for reaching out on our forum page for support, although I hate to see you both have experienced similar shipping delays. I can understand wanting answers to the status of your orders, and I'd be happy to look further into this and see if I can provide any additional information in both cases.
Please send me a Private Message with your full name, email, phone number, and order number so I can look into these purchases further. You can find the option to send me a message to the right of my name, below.
02-04-2019 08:25 AM
02-04-2019 09:24 AM
Same situation. Ordered a gift for my son's birthday on Feb 2, 2019 and received an email on the same day that said that he would receive the delivery today, Feb 4, 2019. Received an email at midnight today, Feb. 4, 2019 that says that it's delayed and MIGHT deliver by March 6, 2019. I called customer service to cancel and they said that it can't be cancelled because it's in transit although the truth is that it's neither in stock or on its way to its final destination on the original delivery date provided by Best Buy so I would consider that backordered. Although your website says that you can cancel anytime on backorders, customer service was only able to cancel the warranty but not the item and I can't cancel until it's either delivered (no anticipated date) OR after March 6, 2019. I want to cancel NOW. I had to scramble to find a replacement from another retailer because of your misleading promise of on time delivery and waiting a month or longer for a refund is ridiculous. Customer Service - please contact me to get this resolved.
02-04-2019 09:40 AM
Thank you for reaching out regarding the similar experience you are having with your order. I sent you a Private Message to follow up, so please check your inbox to move forward with this.
02-04-2019 06:23 PM
02-05-2019 08:54 AM
While I'm happy to hear that the gift you purchased is on its way, I wish this news didn't cause an inconvenience to you or your son.
We cannot guarantee when an order might ship in the month time frame that is designated after a delay occurs. That being said, there are return options available to your son, and hopefully he can avoid going in-store using a prepaid return label or returning by mail to the carrier of choice.
Steps on how to return a delivered order can be found here: https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800....
You and I have already been in touch through Private Message, and I have sent a followup message to you regarding this recent update to your situation. If you have any further questions or concerns, please feel free to respond through there.