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New Member
Posts: 2
Registered: ‎02-02-2019

Delayed Delivery

I am writing this because I ordered a laptop on 02/01/2019 online and instead of going to pick it up I saw that I could get free shipping and get the laptop today on 02/02/2019. That is why I went ahead and ordered it instead of picking it up. Now I received an email saying that my order has been delayed and it may take until March. I will not wait until March when I was supposed to get it today! I also can’t edit or change my order because Best Buy is still working on it. Can anybody help please?
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New Member
Posts: 3
Registered: ‎02-02-2019

Re: Delayed Delivery

This same thing happened to me! I called customer support to try and see what wa going on but they told me it was because the mail carrier UPS was closed due to the weather. I called UPS and they told me that this wasn't true and that Best Buy either lied to me or was misinformed.

 

 

Posts: 296
Topics: 13
Kudos: 79
Solutions: 15
Registered: ‎11-23-2018

Re: Delayed Delivery

Hello chels944 and currycoleman!


Thank you for reaching out on our forum page for support, although I hate to see you both have experienced similar shipping delays. I can understand wanting answers to the status of your orders, and I'd be happy to look further into this and see if I can provide any additional information in both cases.

 

Please send me a Private Message with your full name, email, phone number, and order number so I can look into these purchases further. You can find the option to send me a message to the right of my name, below.

 

Best,

Allison|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎02-02-2019

Re: Delayed Delivery

I went ahead and sent you all the information you needed.
Posts: 296
Topics: 13
Kudos: 79
Solutions: 15
Registered: ‎11-23-2018

Re: Delayed Delivery

Got it! Thank you. Please check your inbox for my response shortly.

 

Best,

 

Allison

Allison|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎02-04-2019

Re: Delayed Delivery

Same situation. Ordered a gift for my son's birthday on Feb 2, 2019 and received an email on the same day that said that he would receive the delivery today, Feb 4, 2019. Received an email at midnight today, Feb. 4, 2019 that says that it's delayed and MIGHT deliver by March 6, 2019. I called customer service to cancel and they said that it can't be cancelled because it's in transit although the truth is that it's neither in stock or on its way to its final destination on the original delivery date provided by Best Buy so I would consider that backordered. Although your website says that you can cancel anytime on backorders, customer service was only able to cancel the warranty but not the item and I can't cancel until it's either delivered (no anticipated date) OR after March 6, 2019. I want to cancel NOW. I had to scramble to find a replacement from another retailer because of your misleading promise of on time delivery and waiting a month or longer for a refund is ridiculous. Customer Service - please contact me to get this resolved.

Posts: 296
Topics: 13
Kudos: 79
Solutions: 15
Registered: ‎11-23-2018

Re: Delayed Delivery

Hello, tflorida!

 

Thank you for reaching out regarding the similar experience you are having with your order. I sent you a Private Message to follow up, so please check your inbox to move forward with this.

 

Best,

 

Allison|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 5
Registered: ‎02-04-2019

Re: Delayed Delivery

Same here. But mine just states preparing and was suppose to be here yesterday. I can’t get an answer from anyone
New Member
Posts: 3
Registered: ‎02-04-2019

Re: Delayed Delivery

SO ANNOYING!!! UPDATE: Just received an email from Best Buy saying that now the gift will be delivered to my son TOMORROW... AFTER I received the email stating that it may not be delivered until March.. AFTER I had to scramble to find another gift from a reputable retailer because Best Buy MIGHT be, MAYBE delivering in a month and wouldn't let me cancel the order... now I'll have to ask him to return the Best Buy purchase since the other one is on its way and I'm DONE playing this stupid game. Happy Birthday son. Now stand in the customer service line. (I live out of state). This is the LAST time that I'll ever order from Best Buy. Absolutely ridiculous.
Posts: 296
Topics: 13
Kudos: 79
Solutions: 15
Registered: ‎11-23-2018

Re: Delayed Delivery

Hi, tflorida,

 

While I'm happy to hear that the gift you purchased is on its way, I wish this news didn't cause an inconvenience to you or your son.

 

We cannot guarantee when an order might ship in the month time frame that is designated after a delay occurs. That being said, there are return options available to your son, and hopefully he can avoid going in-store using a prepaid return label or returning by mail to the carrier of choice. 

 

Steps on how to return a delivered order can be found here: https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800....

 

You and I have already been in touch through Private Message, and I have sent a followup message to you regarding this recent update to your situation. If you have any further questions or concerns, please feel free to respond through there.

 

Thank you,

Allison|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!