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Posts: 2
Registered: ‎08-29-2018

Cricket sim cards not activated and refill cards deactivated

[ Edited ]

Hi Kyle, I was trying to activate the 5 sim cards that you were able to process to pick up in the store. However, only one worked and cricket is stating these sim cards are not activated. I don't know why I'm having hard time getting sim cards that can be activated. The manager at the store refuse to help me stating that its because I purchased it online. I told him, why its so difficult to exchange them if I picked it up at the store. I also have 4 refill cards that when I try to refill, cricket customer service said that the refill cards were deactivated. How did this happen? Its getting really frustrated and I spend alot of money at best buy each year. If you can kindly look into it and maybe you can help me get the sim cards activated that would be helpful.

this was the order number {removed per forum guidelines}

sim card #{removed per forum guidelines} barcode for activation {removed per forum guidelines}
sim card #{removed per forum guidelines} barcode for activation {removed per forum guidelines}
sim card #{removed per forum guidelines} barcode for activation {removed per forum guidelines}
sim card #{removed per forum guidelines} barcode for activation {removed per forum guidelines}

thank you for your assistance.

Kris {removed per forum guidelines}

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Registered: ‎12-23-2016

Re: Cricket sim cards not activated and refill cards deactivated

Hello, Kris,


Welcome back to the forums. I’m sorry that you are still having issues with your Cricket SIM cards.


I’d be happy to look into this for you, though I cannot promise any specific result due to the amount of time that has passed since the order was placed.


Please send me a private message as you did before, with the email address and phone number associated with the order. If you could also provide the order number for those refill cards, I can double check on that as well.


Thanks,

Kyle R|Social Media Specialist | Best Buy® Corporate
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