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Posts: 2
Registered: ‎01-02-2018
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Conformation email not received

I ordered a lens for my camera which was low in stock at my store. Used my tewards points and a gift card along with my credit card. Never reciever a conformation email and it is not I my account. But my credit card was charged.
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Posts: 7,133
Topics: 115
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Registered: ‎12-23-2016

Re: Conformation email not received

Hi, Jbusing232,

 

Welcome to the Best Buy Community forums. Thanks for reaching out about this. I know that not getting an order confirmation is a terrible experience. I'd love to take a look into that order to see if we can find the details for you.

 

To begin, I'll need your name, email address, phone number, and the item that was ordered. Please send that along through a link in my signature below this post so that your private information isn't posted publicly.

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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New Member
Posts: 2
Registered: ‎01-02-2018

Re: Conformation email not received

This issue was resolved already thank you.
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Posts: 7,133
Topics: 115
Kudos: 545
Solutions: 393
Registered: ‎12-23-2016

Re: Conformation email not received

Hi, Jbusing232,

 

That's awesome news. Thanks for letting us know.

 

I hope that lens works out great for you. Please reach back out if we can ever assist in the future.

 

Sincerely,

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!