01-13-2020 12:33 PM
01-14-2020 01:59 PM - edited 01-19-2020 10:05 AM
Thanks for signing up for an account here with us at the Best Buy Community forums. I appreciate you reaching out to us about this.
As noted above, the restocking fee is called out in our Return & Exchange Promise, and it is also noted on our checkout page.
I'll be happy to double-check on this for you to make sure. Please send me a private message through the link in my signature below this spot. I'll need you to confirm that order number, along with your name, email address, and phone number.
01-14-2020 05:14 PM
Thanks for getting back to us with that. We'll need your full name to look into this. I'll shortly be sending you a private message which you can reply to in order to send that to me. Please don't post it in this thread, to protect your privacy.
01-15-2020 08:15 AM