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Posts: 1
Registered: ‎09-28-2019

Cell phone upgrade

I upgraded my phone through the .com site and I went to pick it up in store. I haven’t received a prepaid shipping label yet through my email, and I have looked for the past 24 hours and I have also looked in the spam folder for it. I also tried to resend the email through the Best Buy app with no luck. It just keeps giving me an error message that says “we are unable to resend the email”. Can I please get some help with this so I don’t get charged from Verizon?
Posts: 761
Topics: 34
Kudos: 211
Solutions: 52
Registered: ‎11-30-2015

Re: Cell phone upgrade

Hello, hreinhardt13,

Welcome to the Best Buy Support Forums! Thanks for making your first post with us.

I'm sorry that the email link isn't working on our website. We would be happy to review your activation type and provide you with any next steps that might be available. To get started, please send me a Private Message with your full name, email address, and phone number. You can find a link to send a Private Message in my signature.




Fey|Social Media Specialist | Best Buy® Corporate
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