10-09-2017 12:10 AM
I had just placed an order (as a guest) for pickup at a store tomorrow. After completing the order, I tried to look up the order and all I get is "Please enter the last name and phone number associated with the payment method used when placing your order." I think that I may have put my phone number and/or copied the order numbre incorrectly down from the sheet before I closed the browser. I can see the pending purchase on my credit card though, so I know the order went through... How can I find my order information? Can I look up an order using a credit card number / name?
10-09-2017 07:36 AM
Credit Card / Email information can usually be given to a phone rep by calling 1-888-BEST-BUY and they can pull up that info fairly quickly.
10-10-2017 10:46 AM
Not being able to check in on your order can be a tad frustrating. Thank you for joining our community for some help with locating your order. I’d be happy to see how I can assist you!
Can you please send me a private message with the following details?
-Billing Phone Number