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Posts: 1
Registered: ‎10-08-2017

Cant Lookup Guest Order Information

I had just placed an order (as a guest) for pickup at a store tomorrow. After completing the order, I tried to look up the order and all I get is "Please enter the last name and phone number associated with the payment method used when placing your order." I think that I may have put my phone number and/or copied the order numbre incorrectly down from the sheet before I closed the browser. I can see the pending purchase on my credit card though, so I know the order went through... How can I find my order information? Can I look up an order using a credit card number / name? 

Posts: 8,711
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Registered: ‎11-10-2008

Re: Cant Lookup Guest Order Information

Credit Card / Email information can usually be given to a phone rep by calling 1-888-BEST-BUY and they can pull up that info fairly quickly.

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Registered: ‎11-30-2015

Re: Cant Lookup Guest Order Information

Greetings DannyBoyle,


Not being able to check in on your order can be a tad frustrating. Thank you for joining our community for some help with locating your order. I’d be happy to see how I can assist you!


Can you please send me a private message with the following details?




-Billing Phone Number

-Billing Address


Once I have those details I’d be happy to see if I can help you find your order. You can send me a private message by choosing the option to do so next to my name at the bottom. Please note our Privacy Policy only allows us to provide order information to the original purchaser. The original purchaser is deemed to be the person who paid for the order.



Mariah|Social Media Specialist | Best Buy® Corporate
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