10-17-2019 11:51 AM
Welcome to our community! We understand from time to time you may need to cancel your order. Thank you for reaching out to us with the issues you’re encountering with your order. We’d be delighted to see what light we can shed on this matter.
As shared in our Cancel Your Order help guide cancelling your order may be an option available to us as long as we haven’t started the shipping process. Can you please send us a private message with your full name, phone number, email address and order number? We’d be happy to see what options may be available on your order currently. A private message can be sent my way by choosing the blue “Private Message” button in my signature.