01-17-2020 12:03 PM
Is there enough money in the account?
Do you have a history of buying and returning a lot of products
01-17-2020 12:28 PM
I had that issue once but it was because the magnetic strip on my card was bad and the CSA didn't know how to type in numbers by hand.
I also have a Costo Visa card that for some reason gets declined even though it has thousands of $$ left on the credit limit.
01-17-2020 03:22 PM
Good afternoon, Judycram,
Welcome to the forum, and thank you for connecting with us regarding your trouble with orders cancelling. I know when an order cancels unexpectedly, I go looking for a reason, so I understand why you've reached out. It sounds like we're having trouble verifying your information, which could be due to outdated information, misspelled details, etc. I would be happy to take a closer look at things, but will require a few more details from you. Please keep an eye on your inbox in the top right corner of the page.