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Posts: 1
Registered: ‎09-12-2019

Can't change my preorder address :(

I pre-ordered The Legend of Zelda Link's Awakening on September 8th, but I've since moved and need to change the shipping address, but the site tells me I'm unable to make changes because they're "working on my order" despite the game not being released until September 20th.

I can't just cancel it and re-do the order either because it's a high demand item and has been sold out off and on the past few days. I don't understand why it can't be changed and it is causing me a great deal of anxiety. Can anyone PLEASE HELP ME. I was lucky enough to get the preorder but now I am stressing out that I won't get it because of something silly in the Best Buy system.
Posts: 851
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Registered: ‎11-30-2015

Re: Can't change my preorder address :(

Hello, mrsalmon1984,

Thanks for connecting with us about this. I know a lot of people have been excitedly waiting for Link's Awakening. As this is a high-demand item and the release day is almost upon us, we may be unable to provide modifications to your order at this time. I would be happy to double-check. If we can't modify the order, we can see if we can request to have it forwarded to your new address. To get in touch, please send me a Private Message with the following information:

  • Full name
  • Email address
  • Phone number
  • Previous street address
  • New street address

You can find a link to send a Private Message in my signature.


Fey|Social Media Specialist | Best Buy® Corporate
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