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Recognized Member
Posts: 194
Registered: ‎07-26-2014

Can't Modify Or Access Order

I have an old pre order from 2017 that I can see in my purchases but can't modify or access the order. I have the order number but that won't work. I need to change the address. I would cancel and reorder but I had credits applied to the order and don't want to lose out on that. Some help would be appreciated. Thanks

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Posts: 2,055
Topics: 76
Kudos: 218
Solutions: 99
Registered: ‎10-19-2017

Re: Can't Modify Or Access Order

Hey, BrennanP,

 

Welcome back, though I wish it were under better circumstances! Besides this order being difficult, I hope you’ve been doing well! I believe we may have previously spoken about this in reference to other pre-ordered games, but sometimes pre-orders may lock prior to release, especially if it may have limited copies or bonuses. Something like that may prevent modification of a delivery address, but I’d love to review this order in more detail to see what options may be available going forward.

 

Can you send me a private message with your full name, phone number, email address, order number, old address, and new address so I can get started?

 

I’m looking forward to hearing back!

Kayla|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Highlighted
Recognized Member
Posts: 194
Registered: ‎07-26-2014

Re: Can't Modify Or Access Order

Hi thanks for the help message sent.

Highlighted
Posts: 2,055
Topics: 76
Kudos: 218
Solutions: 99
Registered: ‎10-19-2017

Re: Can't Modify Or Access Order

Hey, BrennanP,

 

Sweet! Look for my PM shortly.

 

Thanks,

Kayla|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!