09-01-2019 02:04 AM
I have an old pre order from 2017 that I can see in my purchases but can't modify or access the order. I have the order number but that won't work. I need to change the address. I would cancel and reorder but I had credits applied to the order and don't want to lose out on that. Some help would be appreciated. Thanks
09-03-2019 02:48 PM
Welcome back, though I wish it were under better circumstances! Besides this order being difficult, I hope you’ve been doing well! I believe we may have previously spoken about this in reference to other pre-ordered games, but sometimes pre-orders may lock prior to release, especially if it may have limited copies or bonuses. Something like that may prevent modification of a delivery address, but I’d love to review this order in more detail to see what options may be available going forward.
Can you send me a private message with your full name, phone number, email address, order number, old address, and new address so I can get started?
I’m looking forward to hearing back!
09-03-2019 04:08 PM