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Posts: 1
Registered: ‎09-01-2019

Buying laptop with international credit card, giving errors



I'm trying to buy the "Dell - G3 15.6" Gaming Laptop - Intel Core i5 - 8GB Memory - NVIDIA GeForce GTX 1660Ti - 512GB Solid State Drive - Black" as an international student. 
When I try to complete the order it gives me the error: Unfortunately, we were unable to process your credit card. Please try again or use a different card to continue with your order. For questions regarding your credit card, please contact your bank.


I'm trying to do store pickup in West LA CA, because i'm arriving the 12th of september. 


Hope you can help.



Posts: 7,058
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Registered: ‎12-23-2016

Re: Buying laptop with international credit card, giving errors

Hello, sjwiselius,


Thanks for joining the Best Buy Community forums, and thanks for your interest ins hoping with us.


While we do our best to accept as many credit cards as possible, we are not able to accept all of them, as some cards from other countries may have incompatibilities with our systems. 


One of the best ways to make sure it works is to follow the instructions on our International Orders page. That'll give you a billing address based int he United States to use. Hopefully that'll allow you to pace the order. 


If it doesn't, please call us at (800) BESTBUY or (800) 237-8289. We can see if we can place the order over the phone. Failing that, you're always welcome to come in and buy that laptop in person.


Please let me know if I can help you out with anything else. If not, I hope you have a great semester at school.



Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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