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Member
Posts: 11
Registered: ‎12-27-2010

Best Buy.com order issue

I pre-ordered a game on Aug 28th. Original ship date was 9/24. Then received an email stating new ship date 10/15. No explanation given. Today, 10/15 email said order shipped. UPS has no record and can't tell me when or if I will get it. Please help 

Emerging Expert
Posts: 6,493
Registered: ‎02-25-2013

Re: Best Buy.com order issue

The changing of the ship date was a result of the game developer delays.

 

UPS is often slow on the uptake with tracking numbers.  I have had several times where a game was shipped and UPS didn't acknowledge having it until 2:30 in the afternoon. When I got home from work at 4:30 it was in my mailbox.

Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query. I am not an employee of Best Buy and all opinions left on this forum are my own.
Member
Posts: 11
Registered: ‎12-27-2010

Re: Best Buy.com order issue

It was supposed to be delivered yesterday, as of today UPS still says they don't have it
Posts: 3,759
Topics: 70
Kudos: 226
Solutions: 184
Registered: ‎08-21-2017

Re: Best Buy.com order issue

Hello, khallam,

 

Thanks for visiting us again here on the forums and letting us know about your order. I can certainly understand wanting to know exactly where your game is. I'd be glad to take a closer look at this to see how we can help. Can you please send me a private message with some more details? I will need to confirm your:

 

Full name

Email address

Phone number

Order number

 

You can send me a private message by clicking the button at the bottom of my post across from my name. I look forward to your response!

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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Emerging Expert
Posts: 6,493
Registered: ‎02-25-2013

Re: Best Buy.com order issue

Sorry I was confused. I thought you wrote it was shipped on the 15th, yesterday.

 

I was not expecitng then you would receive it before today or tomorrow. 

Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query. I am not an employee of Best Buy and all opinions left on this forum are my own.