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Posts: 1
Registered: ‎09-16-2019

Best Buy Card Double Charged

I had pre-ordered a movie, and I'm looking at my Best Buy card account and I was double charged, once on 9/12 and again on 9/13.


I paid my balance on 9/14 and there was no double charge then, so I'm not sure why its just showing up now.


I'm hoping someone can contact me and look into this.

Posts: 12,198
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Registered: ‎01-03-2013

Re: Best Buy Card Double Charged

Hi there, frey93, 


Thank you for sending our team a private message, as well as posting here. As I mentioned in my private message, we often authorize the funds to ensure they're available, then have the authorization reversed as a charge is actually applied once an order is fulfilled. You may see both at the same time depending on your financial institution's processing times. I would encourage you to check your inbox for my private message in the top right corner of the page for more details regarding your order. 


Tasha|Social Media Specialist | Best Buy® Corporate
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