09-09-2019 01:23 AM
09-12-2019 10:55 AM
Again, welcome to our community! Splurging on a new range and hood is certainly an investment. Thank you for thinking of Best Buy for this purchase. I understand price may be a deciding factor in your purchasing choice and how the price displayed in cart is important.
We’d like to see what light we can shed on this matter. Can you please share where you noticed the bundle? Also, which item was it? We’d appreciate a link to see if there was another condition of the bundle that needed to be added to the cart, too.
09-12-2019 11:32 AM
09-12-2019 01:34 PM
Can you please clarify if this bundle is the one listed under “Frequently bought together”? If it is, there is a set of terms under the range upon selecting Offer disclaimer that could shed some light on the offer and what may have happened. This disclaimer shares the following information:
Promotional savings on the accessories listed may not be compatible with each other. If you remove any of the qualifying items from your cart or cancel all or part of your order, you will not receive the promotional savings. It's possible that adding another item to your cart may change the promotional savings offered.
Upon removing the two microwaves, it appears that the total savings and bundle pricing does not translate and are removed. We sincerely apologize for any conclusions you may have drew of what may happen to the proposed savings upon removing the two other items from the bundle.
09-12-2019 05:54 PM
09-13-2019 08:29 AM
We sincerely appreciate your feedback; however, we’re unable to replicate the issue. Again, per our terms of that promotion the lower pricing was a result of having all items in your cart.
Our Terms and Conditions for BestBuy.com notes that prices and promotions are subject to change, and may vary from those offered in our stores. It also shares we can only confirm the availability or price of an item after you place your order. Our order confirmation to you does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. At any time after receipt of your order, we may accept, decline, or place quantity or other limits on your order for any reason.
Again, we appreciate the time you’ve taken to share with us and allowing us an opportunity to have this conversation. It’s our sincere hope you reconsider your position and are able to provide Best Buy another chance in the future to provide you an experience more in line with your expectations.
09-13-2019 12:34 PM
09-16-2019 08:23 AM