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Posts: 1
Registered: ‎10-07-2017 purchase tax calculation system is down and failed authorization

Hello ive spoken over the phone with about 8 different people about my order and have also had 3 way conversations with specialists and csr's. My item is on pre order and says its in progress. The store i'm picking up from has them in stock and available for pickiup in one hour. Supposedly the people ive spoken to authorized the payment over the phone with me. Nothing has changed and i the progress on the order is still stuck in processing. It says i need to wait for an hour for an email but ive been waiting since Friday. The csr's assured me eveything was 'fixed' the last time we spoke.

Posts: 3,012
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Registered: ‎04-18-2017

Re: purchase tax calculation system is down and failed authorization

Good Afternoon Eclipse720-


Welcome to the Best Buy forums!  We’re sorry to hear you’re order appears to not be progressing and I would like to shine some light on this situation, if possible!


Send me a private message containing:

  • Your Full Name
  • Phone Number
  • Store Location
  • Date of purchase (the more exact, the better)
  • Total Purchase Price
  • List of Items (if other things were purchased with it)
  • Method of Payment (ex: Visa, MasterCard, Cash, Check, etc) – do NOT provide any credit card numbers
  • Email
  • Membership ID # (My Best Buy)

Once I’m able to verify your information, I’d very much like the opportunity to help out with this order!  Click the link in my signature line below to send me your message.  Can’t wait to speak with you soon!



JJ|Social Media Specialist | Best Buy® Corporate
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