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Posts: 1
Registered: ‎01-14-2020

Apple Watch Refund processing since Dec 30

[ Edited ]

Ordered a pink series apple watch 5 on December 17,2019. I was shipped a regular white version, I returned the apple watch on Christmas day and Best Buy received it on 12/30/2019.  The refund has been stuck in processing since then, the only thing on the return page is 


Your return made it back on Mon, December 30. Please allow up to 5 days for us to begin processing your refund.


I called customer support twice. On Janurary 10, I was told by the lady I would receive my refund on 1/13/2020. Of course the 13th came and went with no refund.


I called customer service again today 1/14/2020, the gentleman just reviewed my notes and said he would have to transfer me to tech support to get the refund pushed through. Upon transferring I was disconnected.




My order number {Removed per forum guidelines} and payment was made via Paypal.


Please help.

Posts: 7,132
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Registered: ‎12-23-2016

Re: Apple Watch Refund processing since Dec 30

Hello, kaydigi,


Welcome to the Best Buy Community forums. Thanks for getting in touch with us about this. I'm sorry about you receiving the wrong item, and the delay in that refund.


Please send along a private message by using the link in my signature. If you include your name, email address, and phone number, I'll start looking into that order and see what we can do about that refund.



Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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